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FAQ

Frequently Asked Questions

Do I need to book an appointment?

Yes, appointments are recommended to ensure you get the time and service you want. You can book online or contact us directly.

Do you accept walk-ins?

Walk-ins are welcome when availability allows, but we cannot guarantee immediate appointments during busy hours.

How early should I arrive?

Arriving 5 minutes early is ideal so we can start your service smoothly.

What if I’m running late?

If you’re running late, please let us know. We’ll do our best to accommodate you, but we may need to adjust or reschedule your service.

What is your cancellation policy?

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee.

Do you offer consultations?

Yes — consultations are complimentary. We’ll help you choose the perfect style or colour.

What payment methods do you accept?

We accept card payments, contactless, mobile payments, and cash.

Do you offer children’s haircuts?

Yes, we offer haircuts for children. Please book in advance.

Can I request a specific stylist?

Absolutely — you can choose your preferred stylist when booking.

Do you use professional products?

Yes, we use high‑quality, salon‑grade products to ensure the best results.

Do you offer colour correction?

Yes, we specialise in colour correction. A consultation is required beforehand.

How should I prepare for a colour appointment?

Please arrive with clean, dry hair and avoid heavy styling products.

Do you offer balayage, highlights, and creative colour?

Yes — we offer a full range of colouring services, from natural blends to bold transformations.

Is parking available?

Yes, parking is available near the salon. Details are on our Contact page.

Do you sell haircare products?

Yes — we offer a curated selection of professional products recommended by our stylists.

Can I bring someone with me?

You’re welcome to bring someone, but space is limited. During busy times, guests may be asked to wait outside.

Do you offer gift vouchers?

Yes — gift vouchers are available for any occasion.

How can I contact you?

You can reach us through our website, by email, or by phone. Visit our Contact page for details.